Frequently Asked Questions

Costs & Billing

1. Is there a membership fee?

No, we do not have a membership program or a membership fee.

2. How much does medication cost?

The first order is $6 flat regardless of the number of medications. Past the first order, we do charge an admin fee for each medication.

3. Who pays for the medication?

Our administrative fees can be covered directly by a patient or by their provider. Please note that these fees are not for the medication themselves but rather reflect significant subsidies by generous philanthropic partners that support our non-profit 501(c)(3). Additional financial assistance is also available.

4. When will you bill by credit/debit card?

We will bill the Credit/Debit Card we have on file on the first week (1st – 7th) of the month after you receive your order. While we will do our best to accommodate any of your requests, if the timing of your payments is important or your card number changes often, you may want to consider paying by check or money order instead.

5. How long do I have to pay by check or money order?

Please try to mail in payment within 1 week of your order arriving. Simply include your payment along with your order stub in the pre-paid pre-addressed envelope included in your order. If you need more time, please contact us and we will be happy to accommodate reasonable requests.

Eligibility

1. Who is eligible?

We accept anyone with a Georgia shipping address who is uninsured or has insurance but their co-pay or deductible is too high.

Please note, we can only fill medications that are in stock. If we receive a prescription for medication that we can’t fill, we automatically transfer them out to the backup pharmacy specified during the patient’s registration.

2. Do I need to be insured?

We do not bill insurance, so it doesn’t matter whether the patient is insured, uninsured, in a donut hole, etc. Our prices are the same regardless of insurance status.

3. What if I can't afford my medications?

If you can’t afford your medications right now, you can choose to pay for them later. Simply register and choose the “Pay by Cash or Check” option. You will receive a prepaid, pre-addressed envelope with your medications that you can use to pay for the medicines at your earliest convenience.

Getting Started

1. What information do I need to get started?

To complete an order, we need two things: a prescription for a drug that we have in stock and for the patient to register online or over the phone. Register to get started.

2. What information do I need to register?

• Name
• Date of Birth
• Phone Number
• Email (optional)
• Name and location of your current pharmacy
• Any other medications you are taking (so we can check for drug interactions)
• Your medication allergies
• Shipping Address
• Credit/Debit Card (you can also pay by check or cash)

3. I don’t need my medications yet when should I register?

Since you are already here on our website, we recommend that you register now. You can write in the “Order Notes” when you would like us to ship the order or indicate how many days of medication you currently have remaining and we will time your shipment accordingly.

4. How can prescriptions be sent to Good Pill?

Prescriptions can only be sent by your doctor or current pharmacy. Make sure you inform doctor to set Good Pill Home Delivery as the patient’s preferred pharmacy so that we can continue to serve you without interruption.

We accept prescriptions sent by Fax, E-Prescription (SureScripts), or Telephone. Go to the “Providers” page for more information. If you have a hard-copy (paper) prescription, you can mail the original (no copies) to us or give it to your local pharmacy and then have us transfer it from them.

Medications & Availability

1. How much medicine do you dispense at a time?

We usually fill a 90-day supply, when appropriate, and when there is a sufficient quantity remaining on your prescription. However, some of our lower-stock medications are filled as 45-day supply. You can check whether your medication(s) are typically dispensed as a 45-day or 90-day supply on the “Check Our Stock” page.

2. I can't find a medication I need. Do you have it in stock?

If you can’t find the medicine you need, it could be because:

• We don’t carry that medication. Check Our Stock to see what we have.
• We didn’t list the brand name. While we try to list most brand names, try searching
  by the medications generic name instead.

3. Do you carry insulin? What about diabetes test strips?

Unfortunately, we don’t currently carry insulin, test strips, or other diabetes supplies.

4. Do you carry inhalers?

Unfortunately, we don’t carry most inhalers at this time. Check Our Stock to see what we do carry.

5. What if I have medication preferences such as "name brand only" or “capsules vs tablets”?

Unfortunately, due to the nature of our inventory, we are unable to accommodate requests for particular preferences which includes not being able to fulfill requests for “Brand Only” if a generic version of the medication is not acceptable or preferences of Tablets vs Capsules. If these distinctions matter to you, we may not be the best pharmacy.

Orders & Account

1. How does shipping work?

Shipping is free. We ship medicine with USPS and can ship anywhere in Georgia including P.O. Boxes. Delivery usually takes between 3-5 days. If you entered a mobile phone or email during registration, Good Pill will send you the tracking number once the order ships.

2. How do I change my Address, Allergies, Payment or Medication(s)?

Please log into your account and change the information online. Or you can call us at (888) 987-5187 and we can make the change for you.

3. My Order hasn’t arrived yet, what should I do?

Delivery typically takes 3-5 days. If you login to your account and go to the “Orders” page. If
there is a tracking number then it has been sent and you can track the order using the link
provided. If there is no tracking number, contact us and we will let you know why it has not yet
shipped. Common reasons include:

• Your doctor has not yet sent us the prescription(s) or something is wrong with them.
• Your prescription has no refills, and your doctor denied our refill request.
• We did not have that medication in-stock and we transferred it to your regular pharmacy.

Prescriptions & Refills

1. How can I fill more of my prescriptions at Good Pill?

First, check our stock to make sure that we have the additional medication(s) in-stock. If we do, login to your account, create a new order, and select “Transfer prescriptions from a pharmacy” for the first question. You will then be asked to select each medication that you wish to transfer to Good Pill. Or if you can go online, call us at (888) 987-5187

2. How can prescriptions be sent to Good Pill?

Prescriptions can be sent a number of ways:

• Recommended: E-Script Good Pill Home Delivery (NCPDP 1169552)
• Transfer from existing pharmacy (pick this option during registration)
• Postal Mail (if you a hardcopy prescription) to: 2105 Newpoint Place Ste 130, Lawrenceville, Georgia 30043
• Fax 888-298-7726 (Providers only; we can not accept faxes from patients)
• Call 888-987-5187×4 (Providers can give us a prescription verbally)

If you have a hard-copy (paper) prescription, you can mail the original (no copies) to us or give it to your local pharmacy and then have us transfer it from them.

3. What if you don’t have my medication and I need to pick it up at my regular pharmacy?

Unfortunately, if we run out of stock and need to transfer out your prescription to your regular pharmacy, then you will need to pay their price rather than our small administrative fees.

If you would rather your Prescriptions not be transferred out. Pick “Do Not Transfer My Rx(s) if Out of Stock” as your backup pharmacy.

4. How do I get refills? Do I need to contact you for refills?

We send out refills automatically, you do not need to do anything. If, however, your prescription has no refills remaining – your prescription vials will say “No Refills” and your Order Invoice will say “0 Refills” – you need to ask your doctor for more refills. In some cases, your doctor might need you to come in for a new appointment before approving more refills.